Effective Date 26/01/2021
This website may log some information about website users (such as IP addresses). This information is anonymous and is held purely for system administration purposes.
We may collect personally identifiable information about you, such as your full name and email address, if you choose to join our e-newsletter. We will not retain, share, store or use personally identifiable information for any other purposes. Personal information will be stored on a secure server and will be processed by Gloucester City Council as the data controller. This data will be held and processed under the terms of the Data Protection Act 2018. Such information may be shared across Gloucester City Council for the purpose of providing services to you. We will not give information about you to anyone else, or use information about you for other purposes, unless your consent has been given or the law allows this.
How long do we hold your data for?
Information is retained for as long as necessary for the purpose for which it is required, and in line with Gloucester city Council’s Retention Schedule which states we will hold your data for a maximum of 5 years.
We want to be sure that we have the most up-to-date information for you. If you discover that we have outdated information, such as e-mail address or change of name, please contact us via email@example.com.
The use of your personal information is also covered by our registration under the Data Protection Act 2018. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know. We are committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles. An individual who seeks access, or to correct, amend or delete inaccurate data should direct his query to firstname.lastname@example.org. If requested to remove data, we will respond within 30 days.
Whenever we contact you through email you will be told how to opt out of being updated by email in the future. If you opt in to receive our marketing communications the information collected through the email service may be stored and processed in the United States, Europe, or any other country in which our email newsletter provider or its subsidiaries, affiliates or service providers maintain facilities.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Measuring website usage (Google Analytics)
We aim to ensure that our websites are up to date and relevant for our visitors. To help us achieve this goal we use Google Analytics and other analytical systems to analyse anonymous data collected by cookies about how visitors use our websites. This data also helps us to measure the success of our marketing campaigns.
We use Google Analytics on an ongoing basis to collect information about how people use the website, and from time to time share other third-party services. We do this to make sure we are meeting our users' needs and to understand how we can improve the site.
Google Analytics stores information about what pages you visit, how you got here and what you click on. We do not collect or store any personal information (e.g. your name or address) so this information cannot be used to identify you. We do not allow Google to share our analytics data.
We use Google Analytics Demographics and Interest Reporting to more accurately determine visitors by age, gender and interests. This helps us better establish the types of content we make available and what we produce online is relevant to our audiences.
You can opt out of Google Analytics by implementing the Google Analytics Opt-out Browser Add-on.
If you use any of our social network pages or applications or you use one of our products or services that allow interaction with social networks, we may receive information relating to your social network accounts. For instance:
If you click on a ‘like’, ‘+1’ or ‘tweet’ or similar button in one of our websites or services, we may record the fact that you have done so. In addition, the content that you are viewing may be posted to your social network profile or feed. We may receive information about further interactions with this posted content (for example, if your contacts click on a link in the posted content), which we may associate with the details that we store about you
If you ‘like’, ‘+1’ or similar one of our pages on a social network site, we may receive information about your social network profile, depending on your social network account privacy settings.
Our website includes a booking platform provided by Visit Britain. When you book accommodation, buy attraction/event tickets or order items from this online platfrom, our order form asks you to give us information specific to that order, including your billing address, shipping address, credit card information and email address. The information that you provide is processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. We may also use the information to contact you if there is a problem with your order. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enters into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
All of our transactions automatically take place on a secure server. All of your personal information is encrypted before it is transmitted over the Internet.
Who to Contact about this policy
Please email email@example.com if you would like further information about this policy.